Refund policy

Return and Refund

Your satisfaction is our first priority. If you have received a defective or wrong item, please reach us directly by emailing us at JPCreates4U@gmail.com and we will make it right by offering you a replacement or refund.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase. You will need to provide a detailed description of damage, or personal reasons (wrong size, buyer's remorse, et cetera) for return. 

If your return is accepted, we’ll send you a return shipping label for you to download and print out for free and at no cost to you, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at JPCreates4U@gmail.com. 

Damages and issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items

Certain types of items cannot be returned; custom products (such as special orders or personalized items), and personal care goods (such as beauty products). Please get in touch if you have questions or concerns about your specific item.

Exchanges

Unfortunately, we do not accept exchanges.

Refunds

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too. If more than 15 business days have passed since we’ve approved your return, please contact us at JPCreates4U@gmail.com.